Soapy Joe’s the family-owned membership-based car wash, was named the winner of a Bronze Stevie® Award in the Best Customer Satisfaction Strategy category in the 16th Annual Stevie® Awards for Sales & Customer Service for its dedication to delivering the ultimate member experience.
Known for its innovation and bringing retail touches to the hardscrabble car wash industry, Soapy Joe’s car wash Customer Experience team is situated organizationally with the Marketing team, and is determined to deliver empathetic, authentic customer service. The team spans over 16 locations serving San Diego County and is focused on creating memorable interactions with customers that support the membership-based business goals while optimizing technology, managing explosive growth, and providing an unmatched customer experience.
More than 2,300 nominations from organizations across the world were submitted for consideration in this year’s competition across a wide range of categories, including Contact Center of the Year, Award for Innovation in Customer Service, Customer Service Department of the Year, and more. Each entry was evaluated by more than 150 professionals on eight specialized judging committees.
Soapy Joe’s car wash is honored as a Bronze Award winner for the Best Customer Satisfaction Strategy category due to its one-of-a-kind infrastructure that facilitates direct communications with customers and provides touch points at key moments in the customer lifecycle. This win exemplifies Soapy Joe’s recognition in the community as a top-rated company in San Diego that truly focuses on its customers. Soapy Joe’s was also previously a winner of a Gold Stevie® Award in the PR Campaign of the Year category for its Tunnel of Love 2020 campaign.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.